Question 1

How often should a commercial garage door be serviced?

Accepted Answer

The honest answer depends on cycle count rather than on the calendar. A low-use door on a small storage unit may be fine on an annual inspection, a restaurant delivery door used twenty or thirty times a day generally needs attention every six months, and a high-cycle dock door or parking structure gate should be on quarterly visits with roller, cable and spring wear measured at each one.

We count or estimate cycles during the initial survey, record the operator model and its rated cycles per hour, and set the interval from there. On the Commercial maintenance tier every door is visited quarterly and each report recommends the next service date, so the schedule adapts as your usage changes rather than staying fixed for years.

Question 2

Can you service our doors outside business hours?

Accepted Answer

Yes, and for most commercial properties that is the default. Planned maintenance is scheduled at night, early morning or at weekends so the doors are back in service before staff or tenants need them, and sites with a single shared entrance or a narrow alley approach are handled in a pre-agreed quiet window. Emergency repairs are available 24/7, and we will always leave a failed door in a safe state even when the full repair has to wait on a part being ordered. Out-of-hours scheduling is agreed when the account is set up, so it is not something that has to be negotiated on the night the work actually happens.

Question 3

What safety devices are required on a commercial garage door?

Accepted Answer

Commercial doors that people walk or drive under are required to have entrapment protection. In practice that means a monitored photo-eye, a reversing safety edge, or both, together with a control arrangement that stops or reverses the door when an obstruction is detected. The specific requirement depends on how the door is controlled and who has access to it. We test the photo-eye beam, the safety edge and the operator reversing force at every maintenance visit and record the outcome. If a device is missing, defeated or wired so that it no longer stops the door, we tell you in writing and quote the corrective work, because a commercial door without working entrapment protection is a liability as well as a hazard.

Question 4

What does cycle counting mean and why does it matter?

Accepted Answer

One cycle is one complete open and close. Springs, cables, rollers and operators are each rated for a finite number of them, so the cycle count of a door tells you where every component sits in its working life. A spring rated at fifty thousand cycles on a door running forty cycles a day has a predictable replacement date rather than a vague expectation. Because commercial doors work so much harder than residential ones, a spring that would last seven years at home can be exhausted in eighteen months. Counting cycles lets us fit a higher-rated spring at the first replacement and plan the next one into scheduled maintenance, instead of waiting for the bang and the failed delivery that follows it.

Question 5

Do you work on roll-up doors, high-cycle doors and dock equipment?

Accepted Answer

Yes. We service sectional and roll-up doors, high-lift and vertical-lift configurations, and the operators that drive them, including jackshaft, trolley and three-phase units. We also handle the hardware around the opening that keeps a loading bay usable, including dock levellers, dock seals and shelters, and the guide tracks and bottom bars that roll-up doors depend on. That matters because a seized leveller or a torn dock seal is often reported as a door fault, and in a wet climate it is frequently water rather than the door that is causing the problem. Having one company able to assess the whole opening, including drainage off the apron, avoids paying twice for a diagnosis and delays the repair by a further visit.

Question 6

What does the Commercial maintenance plan include?

Accepted Answer

The Commercial tier places every door on your property on a quarterly service visit and includes cycle-count based replacement planning, roller, cable and spring wear reporting, and operator and safety-reverse testing. Each visit ends with a written compliance record, and the account is given a dedicated contact who knows the building. It is quoted per property on your door count and their cycle duty rather than published as a flat monthly rate, and it is month-to-month, so you are not signing into a long contract to get scheduled attention. Properties that also need guaranteed out-of-hours emergency response can have a response arrangement built into the plan at the same time.

Commercial Garage Door Service in Seattle