Effective date: [pending owner confirmation]
F1 Garage Door Service and Repair LLC ("we," "us," or "our") operates https://f1garagedoors.com and provides garage door repair, installation, maintenance and 24/7 emergency service across Seattle and South King County in Washington State. This Privacy Policy explains what information we collect when you contact us, why we collect it, how long we keep it and the choices you have.
We only ask for the information we need to price, schedule and complete garage door work. By submitting a quote request, calling us or emailing us, you agree to the collection and use of your information as described in this policy.
Information We Collect Through Our Quote And Contact Forms
When you request a quote or send us a message, we collect the details you type into the form so that a technician can evaluate the job and get back to you. The fields we ask for are limited to what is genuinely useful for a garage door service call.
- Name, so we know who we are speaking with and who to ask for on site
- Phone number, so we can confirm details and reach you on the day of service
- Email address, so we can send written quotes, confirmations and invoices
- Service address, so we can confirm you are inside our service area and route a van to the correct door
- A description of the issue, such as a broken spring, a door that will not close, an opener that has stopped responding or a panel that needs replacing
- Any photos or additional notes you choose to attach or describe
Why We Collect Your Information
Your details are used to prepare an accurate quote for the work you described, to schedule and dispatch a technician, and to follow up after the visit. A service address and a description of the fault are what allow us to arrive with the correct springs, cables, rollers or opener parts rather than making a second trip.
We also use your contact details to send appointment reminders, to answer questions you ask before or after the work, and to let you know if a part has to be ordered. We do not add you to a marketing list simply because you asked for a price.
We Do Not Sell Your Information
We do not sell, rent or trade your personal information, and we do not share it with advertising networks or data brokers. Your details are used to deliver garage door services to you and for the limited operational purposes described in this policy.
Information is only disclosed to the service providers listed below who help us run the business, or where we are required to do so by law, by a valid legal request, or to protect the safety of our technicians and customers.
How Long We Keep Your Information
Quote requests that do not become booked work are kept for up to twenty-four months so that we can pick the conversation back up if you call again about the same door. If you become a customer, we keep the job record for as long as needed to honour the one-year parts and labour warranty and to satisfy Washington State accounting and tax requirements.
When information is no longer needed for those purposes we delete it or remove the details that identify you. Warranty and payment records may be retained for the statutory period even after you ask us to delete marketing or enquiry details.
Cookies And Analytics
Our website uses cookies and similar technologies to keep the site working correctly and to understand which pages visitors find useful. Cookies are small text files stored by your browser; they do not give us access to other files on your device.
Washington State does not have a comprehensive consumer privacy statute and does not require a cookie-consent banner, so this site does not show one. We describe what our cookies do here anyway, because you are entitled to know without having to ask.
We use aggregate analytics to count visits, see which service pages are read most often and identify pages that fail to load. That reporting is statistical and is not used to build a profile of you as an individual. You can block or delete cookies in your browser settings at any time, although some parts of the site may then behave differently.
Spam Screening on Our Forms
Our quote and contact forms are screened to keep automated spam away from our inbox so that genuine enquiries reach our dispatchers. There is no CAPTCHA on this site. Submissions are checked by strict server-side validation, and a hidden field that a real visitor never sees is used to detect automated submissions.
Because screening happens on our own server, no third-party service is asked to judge whether you are human and no extra personal data is collected from you for that purpose. If a genuine message is ever rejected by mistake, call us on the number below and we will take the details over the phone.
Third-Party Service Providers
We rely on a small number of trusted providers to operate the website and to run the business day to day. They receive only the information needed to perform their function and are expected to protect it and use it solely on our behalf.
- Website hosting and infrastructure providers that serve this site
- Email and messaging providers that deliver quote confirmations and appointment notices
- Payment processors that handle card payments for completed work
- Analytics providers that report aggregate website usage
- Mapping providers that render the embedded location maps on our pages
How We Protect Your Information
We use secure connections, access controls and routine backups to protect the information you send us from unauthorised access, alteration or loss. Access to customer records is limited to the staff members and technicians who need it to quote, schedule and carry out work.
No method of transmission over the internet is completely secure. For that reason we ask you never to send payment card numbers or other sensitive financial details by email or through a website form, and we will never ask you for them that way.
Your Rights: Access, Correction And Deletion
You can ask us what personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete the details we no longer need. We offer this as a matter of policy rather than because a specific Washington State consumer privacy statute compels it, and we would rather you simply asked than worked around us. Requests are free and we respond as quickly as we can, normally within thirty days.
To make a request, call (206) 647-7202 or email info@f1garagedoors.com and tell us the name, phone number and service address the request relates to. If we cannot verify that a request comes from you, we may ask a short security question before acting on it. You can also ask us to stop contacting you about anything other than active or warranted work.
Written requests can be sent to 4601 S Graham St, Unit 305, Seattle, WA 98118. That address is the business and correspondence address for a unit in a multi-unit building: it is not a walk-in location, and work is carried out at your property.
Children's Privacy
Our website and services are intended for adults arranging work on their own property or on a property they manage. We do not knowingly collect personal information from children, and quotes are never prepared for a minor.
If you believe a child has submitted information through this site, contact us and we will remove it promptly.
Links To Other Websites
Our site may link to third-party websites, including mapping services, manufacturer documentation and Google's own policies. We do not control those sites and are not responsible for their content or privacy practices.
We recommend reading the privacy policy of any site you visit after leaving ours, particularly before submitting personal information there.
Changes To This Privacy Policy
We may update this policy as our services, suppliers or legal obligations change. The current version is always published on this page with the effective date shown at the top.
If a change is significant, for example a new category of information or a new processor, we will make that clear on this page. Continuing to use the site or to request service after an update means you accept the revised policy.
Contact Us About Privacy
Questions about this policy, or about how your details are handled, are welcome at any hour because our dispatch line runs 24/7. Call (206) 647-7202, email info@f1garagedoors.com, or write to F1 Garage Door Service and Repair LLC at 4601 S Graham St, Unit 305, Seattle, WA 98118.